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HelpDesk Support
The WWRE Help Desk is available to all
members and their suppliers in an effort
to continuously support all Exchange activities.
Help Desk support will:
- Be the single point
of contact for all callers
- Solve access
problems (e.g., login, user ID, password,
etc.)
- Provide Exchange application support
(e.g., "how
to," navigation, etc.)
- Provide data
transmission support
- Transfer issues
to the proper support service area based
on the severity of
the problem
All questions relating to internal business
processes and company-specific hardware and
software will be referred to the member company's
identified contact person.
Contact Information:
The following numbers are the permanent Country Unique Toll Free Numbers for the WWRE Help Desk:
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Country |
Country Unique Toll Free Number |
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Argentina |
request a call back
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Austria |
0800 292070 |
|
Bangladesh |
157 0011 then 888 410 9543 |
|
Belgium |
0800 80979 |
|
Brazil |
request a call back
|
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Canada |
888 410 9543 |
|
Chile |
800710555 |
|
Columbia |
request a call back
|
|
Czech Republic |
800 900 479 |
|
Denmark |
80884357 |
|
Finland |
0800 114499 |
| France |
805 770091 |
|
Germany |
0800 7522583 |
|
Hong Kong |
800903310 |
| Hungary |
0680981344 |
|
India |
000 800 440 1014 |
| Indonesia |
001 803 852 9371 |
|
Italy |
800920026 |
|
Japan |
0120 553501 |
|
Malaysia |
1 800 88 0307 |
|
Mexico |
1800 1238509 |
| Netherlands |
0800 0200186 |
| North China |
10800 852 1060 |
|
Pakistan |
00 800 01001 then 8884109543 |
| Philippines |
1800 1441 0152 |
|
Poland |
00800 4411602 |
|
Romania |
08008 9 4431 |
| Singapore |
800 852 3529 |
|
South Africa |
0800 991379 |
| South China |
10800 152 1060 |
| South Korea |
00798 8521 9370 |
|
Spain |
900 81 0342 |
| Sweden |
0200 810334 |
|
Switzerland |
0800 563134 |
| Taiwan |
0800 666040 |
| Thailand |
001 800 441 0478 |
|
United States |
888 410 9543 |
|
United Kingdom |
0800 085 0297 |
| Venezuela |
0800 100 5417 |
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If you are experiencing issues contacting the Help Desk on one of the numbers listed above, please contact us directly by dialing our U.S. based Help Desk number (312)-706-3729 (As of Sunday, Jan. 22, this will be the new direct dial help desk phone #, although all of our existing US and Int'l numbers will still work via forwarding to that one.)
**Please note that dialing this number will incur charges.**
NEW: The WWRE Help Desk now accepts the reporting of issues and questions for the Help Desk via e-mail. If you wish to contact the Help Desk via email, please do so by sending the message to us at helpdesk@wwre.org.
Please provide the following information in the text of the message:
Name
Company Name
Phone Number
E-mail Address
WWRE Product
Detailed description of issue or question
The issue ticket #, if this is a follow-up on an existing issue.
Please note that if you are experiencing a critical issue (Severity 1) that requires immediate action, please call the Help Desk for assistance instead of sending an email. While we respond to email requests as quickly as possible, a phone call ensures immediate contact with a Help Desk representative and provides the fastest response in emergency situations.
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